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FAQ’s

FAQ’s2020-08-08T13:08:58+00:00
What about the weather?2020-07-04T01:45:31+00:00

In case of changes in weather conditions your deposit will be refunded in full or your session will be scheduled to another day according to your preference.

Can I take pictures?2020-07-04T01:45:13+00:00

Yes you can take pictures. If coming alone you can ask the instructor to take photos/videos of you.

If you have someone coming along with you, s/he can ride on the Jet Ski with the instructor to take videos and photos of you while you are playing for free.

What do I need to bring on the trip?2020-07-04T01:44:42+00:00

Everyone’s needs are different,  but here are our recommendations for what you should bring on your charter:

  • Any form of valid of ID but not necessary
  • Sunscreen
  • Sunglasses
  • Hat
  • Towel
  • Camera
  • Drinks
Should we tip the crew?2020-07-04T01:44:23+00:00

It is up to you.

Is there a changing room?2020-07-04T01:44:07+00:00

Yes. Changing rooms are available.

Is there any safety equipment I need to bring?2020-07-04T01:43:36+00:00

Lifejackets and helmets are provided, but you can bring your swimming wear & towel.

How high can I go?2020-07-04T01:43:17+00:00

Most beginners get out of the water and learn the basic maneuvers at about 3 meters and can get up to about 5 meters on their first try! More experience riders can reach higher.

Are the activities safe?2020-07-04T01:42:59+00:00

The board has positive buoyancy and you’re well equipped with a life vest. Your certified instructor is in control of your height at all times and will provide you all the tips necessary.

What time should I arrive to the location?2020-07-04T01:42:35+00:00

We recommend to arrive 10 minutes before your schedule activity time.

What are the age and weights limits for Flyboarding?2020-07-04T01:42:07+00:00

All riders must be age 13 or above and the maximum weight limit is 120 kgs. Riders under 16 years of age must have a legal parent or guardian sign waiver.

  • For Jetpack, Jetovator and Hoverboard 17 years and above and the maximum weight limit is 100kgs.
Where do I go the day of my booking?2020-07-04T01:41:44+00:00

Hydro watersports has expanded its activities in UAE to multiple locations such as

  1. Mandarin Oriental Jumeirah – Dubai
  2. Dukes the palm, Royal Hideaway Hotel – Dubai
  3. Royal Central the palm – Dubai
  4. C- Central Resort the palm – Dubai
  5. Andaz Dubai The Palm

You can type in your Google maps Hydro Water Sports and you will find our locations.

I don’t know how to ride, can I still try it2020-07-04T01:41:25+00:00

Yes you can! Our instructors will be giving you a short lesson and guide you on how to use the device chosen.

What is your cancellation policy?2020-07-04T01:40:27+00:00

In order to receive a refund on your deposit, notification of cancellation is required 24 hours in advance prior to the activity date. Should you cancel your trip less than 24 hours prior to the activity date, or fail to show up for the scheduled time, the deposit will not be refunded.

Is there a deposit?2020-07-04T01:40:01+00:00

Yes. A 100% deposit is required to confirm the booking.

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