Frequently Asked Questions
What about the weather?
In case of changes in weather conditions your deposit will be refunded in full or your session will be scheduled to another day according to your preference.
Can I take pictures?
Is there a changing room?
Everyone’s needs are different, but here are our recommendations for what you should bring on your charter:
- Swimming wear
- Any form of valid of ID but not necessary
- Sunscreen
- Sunglasses
- Hat
- Towel
- Camera
- Drinks
Is there any safety equipment I need to bring?
Is there a changing room?
Is there any safety equipment I need to bring?
How high can I go?
Are the activities safe?
What time should I arrive to the location?
What are the age and weights limits for Flyboarding?
All riders must be age 12 and above and the maximum weight limit is 100 kgs. Riders under 12 years of age must have a legal parent or guardian sign waiver.
- For Jetpack, Jetovator and Hoverboard 17 years and above and the maximum weight limit is 100kgs.
Where do I go the day of my booking?
We offer our services from multiple prime locations in dubai, kindly check in the booking confirmation the exact location & Hotel name, Unfortunately if you arrived to another location other than the confirmed location our team will not be able to help you to do your session
I don’t know how to ride, can I still try it
What is your cancellation policy?
In order to receive a refund on your deposit, notification of cancellation is required 24 hours in advance prior to the activity date. Should you cancel your trip less than 24 hours prior to the activity date, or fail to show up for the scheduled time, the deposit will not be refunded.
Full Refunds will be made onto the original mode of payment except for taxes and bank transfers fees and will be processed within 10 to 45 days depending on the issuing bank of the credit card.